Last Updated: March 2025
By accessing or using RetentionHealth's platform and services, you agree to be bound by these Terms of Service.
If you do not agree to these terms, you may not use the platform.
These Terms apply to all clinic partners participating in the RetentionHealth pilot or subsequent service offerings.
RetentionHealth provides revenue stabilization tools designed to support subscription-based healthcare programs during early patient enrollment phases.
The current 8-week pilot program is structured to measure drop-off reduction through a side-by-side patient group comparison.
The platform is designed to:
RetentionHealth does not replace clinical systems and does not function as a medical record system.
Important: RetentionHealth does not provide medical advice, diagnosis, or treatment.
The platform:
Clinic partners retain full responsibility for:
All medical responsibility remains solely with the clinic and its licensed providers.
The pilot program is a structured validation initiative.
Participation:
If measurable stabilization improvement is not demonstrated, either party may conclude participation at the end of the pilot term without long-term commitment.
Additional pilot terms may be specified in separate written agreements.
Clinic partners agree to:
Clinic partners are responsible for ensuring regulatory compliance within their own practices.
During the pilot phase:
Clinic partners retain ownership of their patient records and clinical data.
RetentionHealth processes limited operational data solely to provide the stabilization services described.
Data practices are further described in the Privacy Policy.
During the pilot phase:
A Business Associate Agreement (BAA) is a legal contract required when a service provider handles patient-identifiable health information under HIPAA regulations.
If services expand beyond pilot scope to include PHI handling, appropriate BAAs will be executed at that time.
Pilot pricing and service fees are established through separate written agreements with clinic partners.
Payment terms, invoicing schedules, and billing arrangements are defined in those agreements.
Failure to remit payment may result in suspension of access.
RetentionHealth retains all rights, title, and interest in:
Clinic partners are granted a limited, non-transferable license to use the platform for internal operational purposes only.
RetentionHealth strives to maintain reliable platform access but does not guarantee uninterrupted service.
Scheduled maintenance will be communicated when reasonably possible.
To the maximum extent permitted by law, RetentionHealth shall not be liable for:
Total liability shall not exceed the fees paid by the clinic partner during the preceding 12 months.
RetentionHealth does not guarantee specific revenue increases, retention improvements, or patient engagement outcomes.
Results depend on clinic participation, patient compliance, and operational implementation.
Either party may terminate services in accordance with the terms set forth in individual service agreements.
Upon termination, access to the platform will be discontinued.
Operational data retention and deletion practices will follow the Privacy Policy.
RetentionHealth reserves the right to modify these Terms of Service.
Material changes will be communicated to clinic partners with reasonable notice.
Continued use of the platform after modification constitutes acceptance of updated terms.
These Terms are governed by the laws of the State of Colorado.
Any disputes shall be resolved in the courts located within Colorado.
For questions regarding these Terms:
Email: contact@retentionhealth.com
Address:
302 Arapahoe Ave
Boulder, CO 80302